Support
If you are having problems operating Fiber Sigma equipment
please try the following:
-
Run Windows Update to make sure your system is updated.
Check for updates for non-Fiber Sigma software, such as SigmaPlot.
-
Download and install the latest
version of the Fiber Sigma software.
-
Make sure all cables are tight and undamaged.
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Follow all troubleshooting procedures listed in the
Troubleshooting section of the manual for the equipment.
If you are still encountering difficulties please contact us
at support@fibersigma.com. Please
include the following information with your message:
-
Version of the Fiber Sigma software you are using.
-
Full details of the problem you are encountering including
the sequence of events that lead up to the problem.
-
Copies of any output data files that you think might be
relevant.
-
If the problem involves software, it is very useful to
include screen shots with your message. Press Ctrl-PrtScrn to copy the current
window to the clipboard. You can then paste the image into your message.
-
It is often useful to include digital photographs of the
hardware to show the status of the LEDs.
Downloads
You can download the latest version of the Fiber Sigma
software here...
Manuals
Operating manuals can be downloaded
here...
Support Bulletins
We keep a repository of support bulletins that announce
products design changes, equipment usage notices, etc.. Click
here to view the bulletins.
